1.2 KiB
1.2 KiB
Judge round 1: self-contradiction kills trust faster than any missing feature
All five personas (novice → senior skeptic) scored "it knows me" at 3-4 NOT because memory was weak, but because the surfaces contradicted themselves: "away 10 days" next to "active yesterday", the same memory listed twice with two different ages, "No agents yet" while an agent demonstrably worked. A memory product visibly misremembering itself reads as lying. Three patterns to enforce:
- One source of truth per fact, end to end. Two components computing "last active" from different stores WILL diverge; machine activity (cron writes) must never count as user activity.
- Empty showcase surfaces actively disprove the pitch. An Evolution tab with 0 runs and an Agent Center with 0 agents scored "visible agent growth" 2/5 across the board — worse than not having the screens. Either seed them with real product usage or make the empty state tell the story.
- Machine vocabulary is a tax on every persona below developer. tool_result:, entities/relations, YOLO, raw cron names, unrendered markdown — each one individually "minor", collectively the #1 friction driver (2/5 average).